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This article applies to the following countries
  • All countries
If your organisation uses dimensions with preset values on user level, you can set the dimension values when you add/import users. Let’s take a look at a few possible scenarios.
Here’s a newly created organisation that has no users yet. Perhaps not a common scenario, but let’s start with it anyway.Our organisation, dimensions and users.
Prepare the dimensions:You can import dimension values, but only to existing dimensions. So:
  • The organisation has to have dimensions in order for dimension values to be imported.
  • The dimension must use preset values on user level.
  • For list and searchable dimensions, all valid values must be defined in the organisation.
Let’s start! In this example, we use three dimensions.
Add all allowed values for the list and searchable-list dimensions.
Only existing dimension values can be imported for list dimensions.The freetext dimensions do ot need to have predefined values.Export the user list:To get a template file that you can fill with users, you should first export the organisation’s user list (even if there are no users yet.Go to Users.
Ready for user list export. Note that the dimension columns have been added to the view.Click Export Users.
An export file is generated, with placeholders for the dimensions (Swedish columns since the organisation is Swedish).Prepare the import fileFill the exported file with users and their preset dimension values. Some rules:
  • Each user must have a valid email address
  • The list and searchable-list dimension values should exist in the organisation
  • Empty dimension values are allowed
  • Remember to save the file before importing it
Import users and dimensionsClickAdd users in the user view. Then clickImport from Excel.
Click Import. A file selection dialog opens. Select the file you prepared and click Open.
If the import was successful, you will see the list of new users.
Click Save to add the users to the organisation.
Users and their dimension values imported to the organisation.
Last modified on September 9, 2026