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Elin Ivarsson
elin.ivarsson@findity.com
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Can I turn off e-mails that are sent to me from your service?
Published August 30th, 2022 by Elin Ivarsson
Yes, you can choose to turn it off under the settings tab when you are logged in to your user account. Uncheck the box next to receive e-mail from the service.
Can I have the same email address linked to several different organizations?
Published August 30th, 2022 by Elin Ivarsson
Yes, you can be invited as a user to several different organizations with the same email address. To change the company that you are going to register your expenses in, swipe to the right or the left in the app. On the web, click on the arrow next to the company name to change to another organization.
What should I do with my physical receipts?
Published August 30th, 2022 by Elin Ivarsson
You need to contact your organization internally regarding that question. You can contact your nearest manager or your administrators for answers on where you should send your physical receipts.
Where can I add my personal identity number?
Published August 30th, 2022 by Elin Ivarsson
Under the settings tab in your user account can you add your personal identity number.
How can I add an attachment to my expense in Findity
Published September 22nd, 2022 by Elin Ivarsson
In your expense can you choose to add an attachment connected to the expense. Scroll down to the bottom of the expense to add the attachment.
Where should I send my original receipt?
Published September 22nd, 2022 by Elin Ivarsson
This is handled internally by your organization. Feel free to ask this question to your manager or the administrators at your organization.
How can I change an incorrect invited user/email?
Published September 22nd, 2022 by Elin Ivarsson
Go to the tab user. Click on the three dots on the right side of the page and then select delete user. When the incorrect email address has been removed, you can re-invite the correct one by selecting add user.
Can I use the proxy setting in the app?
Published September 22nd, 2022 by Elin Ivarsson
No, unfortunately, the function only works on the web.
I miss the receipt for my expense. What should I do?
Published August 30th, 2022 by Elin Ivarsson
You can contact your organization internally. They can help you how manage your expense and receipt.
How do I announce which bank account I want the payment to?
Published August 30th, 2022 by Elin Ivarsson
Under the tab settings on your user account, there you can enter your bank account number.
Can I add a setting with how many expenses the user can register in a report?
Published September 20th, 2022 by Elin Ivarsson
Go to the organization and click on the tab settings. Choose the tab expense management -> report workflow -> advanced settings. Enter the number of expenses that are maximum for the users in an report For example: this organization has enter that two is the maximum number of expenses in a report. When a user tries to register more than two
Where do I download the app?
Published August 30th, 2022 by Elin Ivarsson
Search for "Findity" in app store or in google play.
Who approves my expenses?
Published August 30th, 2022 by Elin Ivarsson
Approval is handled by your organization. You can contact your administrators internally to see the status of your submitted report.
How do I fill in IBAN and BIC number?
Published August 30th, 2022 by Elin Ivarsson
Under the tab settings on your user account, you can add account number / IBAN / BIC number
How do I change the language?
Published August 30th, 2022 by Elin Ivarsson
The app is controlled by the region and language you have selected in your phone settings. On the web can you change the language under the tab settings on your user account.
How do I change my e-mail address?
Published August 30th, 2022 by Elin Ivarsson
Under the tab settings on your user account, there can you click on the pen next to the e-mail address field to change your e-mail address.
Why are my expenses not approved?
Published August 30th, 2022 by Elin Ivarsson
The approval is handled by your organization. You can contact your administrators internally to see the status of your report.
How do I change my notifications preferences in the app?
Published August 30th, 2022 by Elin Ivarsson
Under the settings on your phone can you scroll down to the app Findity. Then click there and go to the notifications tab. There you can choose whether notifications should be on or off in the app.
I made a mistake in my expense, how can I get my report back so I can make the changes?
Published August 30th, 2022 by Elin Ivarsson
Unfortunately you can't make adjustments in your submitted report. What you can do is contact your organization internally, they can help you with your submitted report.
Can I change my password?
Published August 30th, 2022 by Elin Ivarsson
Under the tab settings on your user account, you can click on the option change password. A new box will appear where you can enter in the current password and the new password.
I’ve lost the code to my business card, can you send me a new one?
Published August 30th, 2022 by Elin Ivarsson
You need to contact your bank for help with a new code for your bank card.
I have problems logging in
Published August 30th, 2022 by Elin Ivarsson
When you are going to log in to the Findity service, you can instead choose to click on the forgotten password option. An email with a link to reset your password will then be sent to you, and you can follow that link to log in again. Link to log in
How do I add a new accounting consultant?
Published August 30th, 2022 by Elin Ivarsson
To add an accounting consultant (it is only possible on the web): 1: Switch from your Private mode to Partner in the menu on the top of the page (If you do not have the Partner option, you do not have permission to do so). 2: Under the tab "Organizations" you see all the organizations that are linked to your partner code. 3: Click on the pen to the
My expenses are sent to the wrong approver
Published August 30th, 2022 by Elin Ivarsson
The approval is handled by your organization. You can contact your administrators internally to see the status of your report / change approval.
Can I change the design of the app?
Published August 30th, 2022 by Elin Ivarsson
The design of the app and the logo are updated by your organization. You can contact the administrators on your company regarding the design in your app.
How to disconnect an organization from our partner?
Published August 30th, 2022 by Elin Ivarsson
If you want to disconnect an organization from your partner without removing it completely from the system, for example if the organization is about to transfer to another agency, contact Findity's support: support@findity.com
How do I add new partner administrators to our partner?
Published August 30th, 2022 by Elin Ivarsson
To add a new administrator to your partner, you need to contact Findity's support (support@findity.com). Unfortunately, you can not add and remove administrators on your partner yourself.
When will the payment come?
Published August 30th, 2022 by Elin Ivarsson
Findity does not handle the payment, it is managed internally by your organization. Feel free to contact the administrators on your company when the payment will be made to you.
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