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Elin

Elin Ivarsson

elin.ivarsson@findity.com

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I have registered my receipt in the wrong organization, can I move that to another organization?

Published October 14th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Unfortunately, you can not transfer the expense to another organization. You need to delete and re-register the expense in the correct organization. 

831 Views 1 min

Video - Card integration | Part 2 of 5: Adding cardholders

Published January 12th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  Norway Denmark  Finland Nordea First Card Real Time  Learn more about the upcoming corporate card admin page update, settings for cardholders and more.

214 Views 1 min

Video - Card integration | Part 4 of 5: Card page and corporate card report

Published January 12th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  Norway Denmark  Finland Nordea First Card Real Time  The new card page gives you a better overview of your organisation's corporate cards connected to Findity. In this video, you will also learn how to close the period by sending corporate card expenses in a report.

191 Views 1 min

Are the users invited immediately when I add them?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All counties  When you add a user, you can choose if the invitation email will be sent immediately or later. If you want to sent it when you add the user, mark the box next to Send invitation email to the listed users.  The the invitation email contains instructions for how the user should activate and access

921 Views 1 min

How do we set up subsistence allowance?

Published June 21st, 2023 by Elin Ivarsson

This applies to the following countries  All countries      This article is for you as a administrator, that want to set up subsistence allowance on your organizations settings. In this example the organization use an integration to both salary and accounting.  Add the category Subsistence allowance  Start by click on the tab Settings - Expense mana

443 Views 1 min

Can I download a list of the accounts that are available on our organization?

Published November 15th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Export all accounts Click on the tab Settings - Expense management - Integrations - Chart of accounts.  You have now the option to Export all accounts. When you click on the export box an Excel-file will start to download in your browser.  Import new account If you want to import new accounts,

1105 Views 1 min

I chose "Forgotten password" at the login window, but I haven't received an e-mail with a link to reset it. What do I do?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Please follow the instructions below, if you haven't received the link to your e-mail to reset the password: Have you checked your "Spam-inbox" in your mail for the reset link e-mail? The e-mail is sent from noreply@findity.com. Have you written the correct email address in the login wind

1325 Views 1 min

Can accounting consultants be approvers?

Published March 10th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  Yes! Accounting consultants can be approvers. First you need to add the consultant to the organization. Read more about adding consultant Here The next step is to add the approval settings. Read more about approval structure in this article Settings for approval 

548 Views 1 min

Which file format is supported for the receipt image?

Published October 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  When creating an expense or adding an attachment to an existing expense, you can take a picture with the camera or choose to upload an existing picture. The file/ image formats that are supported by all browsers and apps are following:  BMPPNGJPEGGIFPDF HTML 

888 Views 1 min

Can I change the tax-free remuneration for mileage?

Published November 3rd, 2022 by Elin Ivarsson

This applies to the following countries All countries  Click on the tab Settings - Expense management - Expense categories - Milage.  Remuneration type need to be Taxable. Then click on the arrow up to go to the settings for remuneration. In the box for Remuneration fill in the total amount for the category. Press Save when you'r done with the setti

1043 Views 1 min

How do I manage reports under the tab Ready to Send?

Published March 15th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  Add settings The first step, to be able to manage reports before they are sent in to the report recipient, you need to activate Review mode. When this setting is activated, you will get a new tab under Reports named Ready to send. Follow this article to activate the setting Add the step Ready t

993 Views 1 min

I’ve lost the code to my business card, can you send me a new one?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries  All countries You need to contact your bank for help with a new code for your bank card. 

1476 Views 1 min

A user has marked a corporate card transaction as private, what does this mean?

Published September 1st, 2023 by Elin Ivarsson

This article applies to the following countries  All countries    Settings:  When you, as a administrator add the settings for corporate cards you will be able to add settings for accounting: Debit (for private transactions).  This setting is added on the user if you click on the tab Settings - Corporate cards and then click on the user.  Read more

103 Views 1 min

Are my expenses sent or not?

Published October 10th, 2022 by Elin Ivarsson

This article applies to the following  All countries Click on the tabs below to learn how to see if your expenses are sent in or not.  App In the app, click on the icon in the bottom middle to get to submitted reports.  Unsubmitted reports are visible in the first view or by clicking on the symbol on the left Delete Web On the web, click on the tab

955 Views 1 min

How do I submit my expenses?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Once you have added an expense and you want it to be reimbursed you need to put in an expense report. You can add as many expenses, mileages or subsistence allowances as you want to in one expense report. When the report is ready to be sent in for reimbursement you have the option to write a co

1263 Views 1 min

Who approves my report?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  This article show how you, as a user, can see who approves your expenses.  App Press the symbol in the bottom of your app  Click on your report Waiting for approval  Your report will now open and you can see who approves your report.  Delete Web Press the tab Expense reports and click on your r

1027 Views 1 min

How do I register my foreign receipt?

Published November 7th, 2022 by Elin Ivarsson

This applies to the following countries All countries  You add your foreign receipt and check that the fields match your receipt. If any field needs to be changed to match your receipt, you can click on that line and make the adjustment manually. App  To add an foreign receipt, press the plus-sign and choose to add a new expense. Check your expense

768 Views 1 min

How do I register subsistence allowance?

Published October 18th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Click on the tabs below to learn how to register subsistence allowance in the app and on the web. Web Click on New expense and select New subsistence allowance   Click on the option Domestic allowance or International allowance.  Domestic allowance Fill in the dates and times for your tri

1193 Views 1 min

What does the tab corporate card under reports mean?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  The listed reports under the tab Reports and Corporate card is reports that are not submitted by users yet. You (as a administrator) can't do any changes in the reports in this tab. 

780 Views 1 min

How do I manage my corporate card report?

Published November 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries   If your organization has an automatic connection to corporate cards, the transactions that you make with your card will be automatically sent to your account in Findity. Depending on the organization's settings and who pays the invoice, the transactions will be uploaded in different way's. We

851 Views 1 min

Can I move back a report from the tab Sent to Ready to send?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Reports and Sent, click on the three dots on the right side of the page. Choose Re-send without approval.  The report is now sent back to the tab Ready to send.

794 Views 1 min

How do I, as an administrator handle foreign receipts?

Published November 7th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  When the user sends in a receipt in a currency other than your reporting currency, you as an administrator can't make adjustments if the currency is wrong. What you can do is to change the exchange rate. Read more about it in the attached file. Change exchange rate

802 Views 1 min

How do I add one-day assignments for subsistence allowance?

Published November 15th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - Expense management - Expense categories - Subsistence Allowances  Click on Advanced settings  Mark the box next to Enable one-day assignments and click Save when you are done. If you want to add own hours and amount, follow this article to:  add own hours and amounts fo

1031 Views 1 min

How do I set up approvers?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries All countries  Findity offers a variety of different ways of approval structures. In this article we aim to describe the basics of what you are able to do and also step by step guides to common scenarios. First of all Approval needs to be activated in Marketplace. Let's start with having a look at the default

1432 Views 7 min

I want to be able to add the accounting date for submitted reports. How do I add this setting?

Published April 4th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - Expense management - Integrations and click on your integration. In this example we have Excel as the integration.  Scroll down to the setting Accounting date for reports in the pop-up box. Add Choose accounting date before submitting reports. Press Save when your done.

490 Views 1 min

I want to be able to switch to an other employee on our organization. How do I do that setting?

Published November 3rd, 2022 by Elin Ivarsson

This applies to the following countries All countries  There is an option to add the setting Allow user to register expenses for others. This function is only possible to use on the web, not in the app. You as an administrator can add this function for yourself or for another user/administrator.  Go to the tab Users and click on the user that should

847 Views 1 min

Can I resend the invitation email to the user?

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries All countries Go to the tab Users and click in the box to the left on the user. Choose to Send invitation. 

825 Views 1 min

How do I change the language?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries App The app language is controlled by the region and language you have selected in your phone settings. Delete Web  On the web can you change the language under the tab Settings on your user account. Click on the field Language to see which options you have to change to. Choose language a

1042 Views 1 min

Custom hours and amounts for Enable one-day assignments

Published April 18th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  Before you can add own hours and amounts for one-day assignments for subsistence allowance, you need to activate the function on your company. Follow this article to activate: activate one-day assignment  The settings for amount and deduction is based on standard amounts. If you want to add you

659 Views 1 min

How to disconnect an organization from our partner?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  If you want to disconnect an organization from your partner without removing it completely from the system, for example if the organization is about to transfer to another agency, contact Findity's support: support@findity.com 

1344 Views 1 min

How can we add new organizations to our partner?

Published March 1st, 2023 by Elin Ivarsson

This applies to the following contries  All countries  First, you need to change view to the Partner view at the top of your page.  Go to the tab Organization and click on + Add organization.  Fill in the organization details and press Save when you are done.  When you have chosen to Save the details, the organization is created and you will be dire

623 Views 1 min

Where can I see which integrations that are available to choose?

Published November 16th, 2022 by Elin Ivarsson

This applies to the following countries All countries  Go to the tab Settings - Expense management - Integrations - Add integration. Click on Select on the integration you want to choose. 

970 Views 1 min

Activate Fleet management

Published February 8th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  Make it easier to report mileage for trips and link Findity to your fleet management service. This means that the user gets all trips automatically linked to Findity, then easy submit these for accounting and payment. In this way, you get a correct ground for all business trips directly in the app wit

628 Views 2 min

Under the tab dashboard there is a overview with different columns of information. What do these mean?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  This columns are statistics over the organization. For example, the tab Reports shows all reports that has been created on the company. It can be deleted reports, submitted and unsubmitted reports. 

795 Views 1 min

Can I add a taxable part per day (in addition to non-taxable part) for subsistence allowance?

Published April 14th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  If you want your organization to add an extra taxable part when the users submit reports containing subsistence allowance, add this setting on your company and the system will calculate it automatically based on the settings you choose.  Go to the tab Settings - Expense management - Expense cat

722 Views 1 min

How do I know that my expenses have been submitted?

Published October 14th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Click on the tabs below to learn how to see if you have expenses that haven't been submitted yet. App If you have expenses under the box Unsubmitted expenses, that means that your expenses have not been submitted yet. You need to create an expense report to submit your expenses.  Delete W

920 Views 1 min

How do I set up the organization structure?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  The organization structure is primarily used as basis for the approval structure. In short, setting up organization structure is about two things. First thing is to set up the structure and second one is to connect users to the structure. The organizaton structure is also called Departments, a

1163 Views 1 min

The system says that I am not connected to any organization when I log into my user account. What has happened?

Published October 25th, 2022 by Elin Ivarsson

This applies to the following countries All countries It seems like you have been removed as a user by your organization. I advise you to contact the administrators at your organization. They can help you to get invited as a user again.

884 Views 1 min

Where do I add a default value/dimension on a user?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  If you want to add a default value/dimension on a user click on the tab Users and then click on the user. Choose the default value and press Save. This fields can look different depending on your organization's settings.  If you want more information on how you can add new dimensions click here

776 Views 1 min

Where is the currency collected from?

Published October 14th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  We collecting the currencies from https://openexchangerates.org/ and we take the currency for the day the purchase is made.  If you want to change the currency or the exchange rate in you expense you can click on the tab and do the change manually in your expense. Your browser does not support

956 Views 1 min

Where can I find the report number?

Published October 14th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Each organization has the option to add the setting report numbering  per organization or per employee. This means that you as a user receive a unique number per report that is created. To see the number that is in the report, you can click on the report and preview it. Click on the tabs

851 Views 1 min

Activate corporate cards on our organization and add cardholders

Published November 29th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  With bank connection in Findity, you can connect the expenses to the company card. All purchases made with the card is automatically transferred into the service and to the correct user. Corporate cards are an additional service in the system that you can choose to connect to your organization.

1338 Views 1 min

Video - Card integration | Part 3 of 5: User view (Corporate payment liability)

Published January 12th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  Norway Denmark  Finland Nordea First Card Real Time  What does it look like in the app when a card transaction has been made and is added as an expense? Find out in this video.

200 Views 1 min

Video - Activating bank integration (Nordea First Card Real Time) part 1 of 5

Published January 12th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  Norway Denmark  Finland Nordea First Card Real Time  Card integration | Part 1 of 5: Activating bank integration (Nordea First Card) Learn how to activate the Nordea First Card integration. 

207 Views 1 min

Video - Card integration | Part 5 of 5: User view (Personal payment liability)

Published January 12th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden Norway Denmark  Finland Nordea First Card Real Time  Find out the differences between corporate and personal payment liability and how personal payment liability is handled in the Findity expense management tool.

179 Views 1 min

Can I as a user change the design of the app?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries The design of the app and the logo are updated by your organization. You can contact your Findity administrators in your company regarding the design of your app. 

1241 Views 1 min

What is the difference between an administrator and a user?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  User An user can register expenses, mileages and allowances (per diems) but can't do any settings for the organization that that effect anyone else. The user has no access to submitted reports on the organization.  Administrator  An administrator can register expenses, mileages and allowances (

1596 Views 1 min

I can't choose a specific project in my expense that I know that I should be able to choose. What do I do?

Published June 21st, 2023 by Elin Ivarsson

This applies to the following countries  All countries      This article is for you as a user who want to choose a project in your expense, but you can't find the specific project in your app, but the project is available on the webb.  The first thing you can try to do is to try do log in and out one time in your app. To log out, click on the three

317 Views 1 min

Were do I find terms of use and policys for Findity?

Published June 2nd, 2023 by Elin Ivarsson

This applies to the following countries  All countries      If you want to read more about Terms of use, Policys, Legal, Data Privacy, Information Security click here:  https://www.findity.com/legal  

265 Views 1 min

Why do I need the chart of accounts?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Findity will automatically assign your expenses an accounting account or a pay type. What you need to do is add your chart of accounts and / or your salary types which is necessary for the financial system or payroll system to be able to handle the expenses.

1484 Views 1 min

How do I make changes in the organization structure?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  This article is for you as an administrator that wants to add or delete departments on your organization structure. Start by going to the tab Settings - My organization - Organization structure. If you want to add a new department, press the Plus sign, choose a Name and Save your changes.   To 

1202 Views 1 min

How can I activate split expense?

Published October 26th, 2022 by Elin Ivarsson

This applies to the following countries All countries Click on the tab Marketplace tab and choose the Functions category. Click on Split expense Choose to Activate service.  The function is now available for all users in your organization.

1130 Views 1 min

How do I import/set up new salary types?

Published November 16th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Click on the tab S ettings - Expense management - Integration - Salary types.  You do now have the option to add Create new or you can Import/Export.  If you want to Import new salary types you can choose to import from template or your own template.  If you want to download all salary types cl

1074 Views 1 min

Temporary approver

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Temporary approver is a handy feature to handle vacations and time off for the approver. Depending on your organization's settings a temporary approver can be appointed by the approver, otherwise an administrator needs to appoint the temporary approver.  Let's start with the setting options. Yo

1218 Views 1 min

When will the reimbursement come?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Findity doesn't handle the payment. The payment is managed internally by your organization. Feel free to contact the administrators on your company, or your nearest manager about when the reimbursement will be made to you.

868 Views 1 min

Where can I create a new expense category?

Published November 15th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - Expense management - Expense categories - General expenses.  Click on Add new category and update description, account, salary type and VAT%. Press Save when you are done with the settings.

1085 Views 1 min

Can I choose what should be mandatory for the user to add in the expense?

Published November 16th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  If you want certain fields to be mandatory for the user to add before he/she submits the report, then add this setting:  Go to the tab Settings - Expense management - Expense categories - Edit more input fields. Choose what should be Visible and what should be Mandatory for the user. Remember t

1094 Views 1 min

How can I get a reminder when there is reports to handle?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - Expense Management - Integrations. Click on the integration you have chosen for your organization (in the example below we use Fortnox as the integration). Mark the box Use review mode. In the box under When a report is ready for review, send a notification to, select y

1025 Views 1 min

How do I add yearly budget for a category?

Published November 15th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  If you want all employees at your organization to have a maximum amount per year for a certain category, for example wellness, there is a setting that you can add in the system that keeps track of this.  Add a yearly budget   Click on the tab Settings - Expense management - Expense categories -

1076 Views 1 min

How can we create a template on our partner that we can use when we set up new organizations?

Published March 10th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  Templates on your partner can be used to create an organization where the settings in the template are added directly. This function is smart to use if the organizations you add have same settings. In this way, you don't have to add the settings manually every time. You choose the template in t

557 Views 1 min

Can I adjust the currency to be higher or lower when the user submits the report?

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries All countries  Exchange rate adjustments (%) We collect the currencies from https://openexchangerates.org/ and we take the currency for the day the purchase is made. If you want the rate to always be a certain percentage higher or lower, there is a setting you can add: Go to the tab Settings - Expense manageme

808 Views 1 min

Settings for the integration Swish Payout

Published November 30th, 2022 by Elin Ivarsson

This applies to the following countries   Sweden Swish Payout gives your company the opportunity to pay your users directly when a report is submitted.  Before you start with the set-up for Swish, the reports under the tab Ready to send need to be handled so that tab is empty. When this is done, click on the tab Marketplace and activate Swish payout

674 Views 1 min

What does the different entertainment types mean?

Published April 18th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  In the settings for entertainment expense, there are different types of entertainment to choose between. Mark the box next to the type you want the user to be able to choose. The system will calculate the cost that you can deduct automatically.  Lunch and Dinner: There are two different types here. Th

485 Views 1 min

What can we add under the tab Reports workflow and Advanced settings?

Published April 4th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  If you go to the tab Settings - Expense management - Report workflow - Advanced settings, you will be able to choose this settings:  Reporting currency - choose the reporting currency on your company.  Exchange rate adjustment - This setting means that the percentage you add is automatically ad

485 Views 1 min

Where can I change our company name?

Published November 15th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to Settings - My organization - Company details. Click on the field Name and change the name. Press Save when you are done. 

820 Views 1 min

We are a VAT-free organisation. How do I add it?

Published November 3rd, 2022 by Elin Ivarsson

This applies to the following countries All countries  Go to the tab Settings - Expense management - Expense categories - General expenses.  Unmark the checkbox to the right under the box Deductible VAT. Add 0 in the box for VAT%. Press Save when you are done. 

814 Views 1 min

Can I add/change the integration?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Before you do any change with your integration you need to make sure the step Ready to send under Reports is empty. When it's done, you can start with the changes on your organization.  Go to your organization and click on Settings, Expense management and then on Integrations.  If you want to a

1123 Views 1 min

I forgot to choose the template when I created a new organization on our partner. Can I add it afterwards?

Published March 1st, 2023 by Elin Ivarsson

This applies to the following countries   All countries  Unfortunately that's not possible. The template needs to be added when the company is created. 

545 Views 1 min

How can we design our partner with our colors and logo?

Published March 10th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  Start by switch to the Partner in the top meny. Click on the tab Design. Here you can choose the colors, icon, logotype and background image.  You can also choose if your organizations should have the opportunity to change the icon and background image on their company. Mark the box if you don'

535 Views 1 min

Where can I see which companies are connected to our partner?

Published March 10th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  First you need to switch to the partner view in the top meny and then click on the tab Organizations. Here you can see all organizations that are connected to your partner. 

532 Views 1 min

Activate fuel benefits

Published January 12th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  This article describes how you can activate the function Fuel benefits on your organization.  Go to the tab Marketplace and select the category Functions. Click on the box for Fuel benefits.  Choose to Activate service.  The function is now activated. We will move on to the settings now. Go to the tab

994 Views 1 min

What happens to the history if I delete a user?

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries All countries  All submitted reports from the user will remain at the organization. Unsubmitted expenses will not remain when a user is deleted.

790 Views 1 min

I have forgotten my password. What should I do?

Published October 14th, 2022 by Elin Ivarsson

This article applies to the following countries All countries When you're going to log in to the system and you have forgotten your password, you can choose to reset your password.  At the login page, enter the email address that you have connected to the system. When the email address is entered, click Forgot password. An email with a link will now

847 Views 1 min

How can I delete my user account in Findity?

Published October 11th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Please contact your Findity administrator regarding the deletion of your user account. 

859 Views 1 min

What is marketplace?

Published November 16th, 2022 by Elin Ivarsson

This applies to the following countries All countries  The tab Marketplace is a gathering point for all the additional services that are available in the system.  You can search by category or in a free text field on the differente services. All columns that have a green checkmark are activated. To deactivate, click on that box and select deactivate

1086 Views 1 min

Can I connect my user with Kivra Kvitton?

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries All countries Log in to Findity and click on Additional services in the left menu, there you will find an activation button for Kivra receipts. If you are unable to activate your account, it's because your organization hasnt' made the connection to Kivra on your company. In that case, I advise you to contact y

803 Views 1 min

Can I change the names of the departments on our organization?

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries All countries Go to the tab Settings - My organization - Organization structure. Click on the name that you want to change, then you can adjust the name and press Save. 

799 Views 1 min

How does the system work if you have multiple integrations?

Published November 7th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  It's possible to add multiple integrations in Findity. Go to the tab Settings - Expense management - Integrations. Click on Add integration to choose between the different integrations. Before you make changes regarding the integration, the step Ready to send under Reports needs to be empty.  I

1629 Views 1 min

How can I see the status of my submitted reports?

Published October 11th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Click on the tabs below to learn how to see the status of your submitted reports in the app and on the web. App Click on the following icon at the bottom of the menu and then click on submitted reports.  A new page will open and here you get an overview of all your reports. The status is

871 Views 1 min

Activating bank integration (Nordea First Card Real Time)

Published January 17th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  Norway Denmark  Finland With Corporate card Nordea First Card Real Time, are the transaction created directly on the user account in Findity when a purchase is made. The user update the transaction with the receipt image, and when the invoice is then sent from the bank it's matched with the transactio

992 Views 1 min

How can I remove an accounting consultant from an organization?

Published March 1st, 2023 by Elin Ivarsson

This applies to the following countries  All countries  First, you need to change view to the Partner view at the top of your page.  The next step is to click on the tab Organizations and on the pen below Edit on the organization you want to remove the consultant from.  Choose to Delete the consultant by clicking on the trashcan on the right side of

579 Views 1 min

What operating systems do we support for iOS and Android?

Published June 21st, 2023 by Elin Ivarsson

This applies to the following countries  All countries      To use Findity app in your mobile you need to use an operating system that we support. In this article we list which operating system we support for iOS and for Android.   iOS If you use iOS, you need to have the operating system iOS 10 or higher.      Android  If you use Android, you need

310 Views 1 min

How do I cancel the connection to corporate cards on the organization?

Published November 3rd, 2022 by Elin Ivarsson

This applies to the following countries Sweden Step 1:  You need to contact our bank about the connection to the user should be removed and no more transactions should be sent. Step 2:  In Findity you can remove the settings on the user. Go to the tab Corporate card and click on the tree dots on the right side of the page. Choose to Delete. 

1058 Views 1 min

How do I manage users?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries All countries  Go to the Organization and click on the tab Users. Add user Click on Add users to invite a new user.  Add the e-mail, name and permission level of the new user. Click on Invite when you are done. If you want to wait to send an invitation e-mail, uncheck the box Send invitation email to the liste

2071 Views 1 min

Corporate cards reports should only be send to the accounting recipient. How do I add that setting?

Published November 15th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - Expense management - Integrations. Choose where to send corporate card reports by marking the box. In this example we have chosen corporate card to be sent to the integration SIE-file. 

786 Views 1 min

How can I add an accounting consultant to an organization?

Published March 1st, 2023 by Elin Ivarsson

This applies to the following countries  All countries  First, you need to change view to the Partner view at the top of your page.  The next step is to click on the tab Organizations and on the pen below Edit on the organization you want to add the consultant to.  Choose to +Add accounting consultant.  Add all information and choose to +Add.  The c

655 Views 1 min

Can I, as an administrator delete an expense in a submitted report?

Published November 7th, 2022 by Elin Ivarsson

This applies to the following countries All countries  Add the settings  It's possible to delete a submitted expense if you have the setting Ready to send.  This article describes how you add the step Ready to send You also need to activate Allow Administrators to edit reports. Go to the tab Settings - Expense management - Report Workflow. Mark the

882 Views 1 min

What is the difference between a partner administrator and a accounting consultant?

Published March 1st, 2023 by Elin Ivarsson

This applies to the following countries  All countries  The difference between Partner administrator and Accounting consultant is that as a partner administrator have access to all companies that are listed on your partner. As a consultant you can only see the companies you are a consultant for. Only the Partner administrator can add new companies a

691 Views 1 min

How do I register a mileage?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  To register a mileage press the Plus-button and choose New mileage. Once your done add the mileage to an expense report and send it in for reimbursement.  App Press the Plus button at the bottom Choose New mileage Fill in relevant fields. Depending on your organization's settings and country, a

1378 Views 1 min

What is the difference between expense and expense report?

Published June 2nd, 2023 by Elin Ivarsson

This applies to the following countries  All countries      In this article we will describe the difference between the name Expense and Expense report in the system.  Expense When the user register an expense in the system, it will be saved as an unsubmitted expense. The word "expense" in Findity is a collection of words for all kinds of expenses t

282 Views 1 min

How do I add the tab "Ready to send" under reports?

Published November 7th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  This setting give you, as an administrator the opportunity to review all reports before you submit and generat the file. You can also do changes the report or send it back to the use, or for approval again.  Go to the tab Settings - Expense management - Integration.  In this example do we have

1069 Views 1 min

Can I download the generated file somewhere at the organization?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  You can go to the tab Reports and click on the tab Files. Here is all generated files listed and you can choose to download or show the PDF summary. 

766 Views 1 min

Will the system know if the same expense were registered more than once?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Yes, when a user submits a report containing two or more similar expenses, the approver will get a warning of this. It is advised to have an extra look before approvning the expenses. 

985 Views 1 min

How can I as an administrator change the currency or the exchange rate in a submitted report?

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries All countries Currency Unfortunately, there is no way to change the Currency in a submitted report. You need to click on the three dots on the right side of the page and choose to Send back to user if you want the currency to be changed. The user can then adjust the currency in the report and submit the report

923 Views 1 min

What should I do with my physical receipts?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Findity can't answer this question unfortunately. You need to contact your organization internally regarding that question. You can contact your nearest manager or the administrators on your company for answers on where you should send your physical receipts.

1036 Views 1 min

Can I email my receipts to Findity?

Published October 14th, 2022 by Elin Ivarsson

Yes, if you receive an receipts by e-mail you can easily forward those to the e-mail address below: expense@findity.com  Just make sure that you send your receipt from an e-mail address that is linked to your account. You can add more e-mail addresses in the Settings view. When the receipt has been processed an expense will automatically be created

1073 Views 1 min

Can I add a setting with how many expenses the user can register in a report?

Published September 20th, 2022 by Elin Ivarsson

This applies to the following countries  All countries Go to the organization and click on the tab Settings.  Choose the tab Settings - Expense management - Report workflow - Advanced setting Enter the number of expenses that are maximum for the users in an report  For example: If an organization has enter that two is the maximum number of expenses

1266 Views 1 min

Can I split an expense into two separate expenses?

Published October 26th, 2022 by Elin Ivarsson

This applies to the following countries All countries Split expense must first be activated on the organization by the administrators. If you don't have the opportunity to split expenses, we advise you to take it further internally with your organization. When it is activated and ready, you as a user will get a choice Split in your expense. The expe

841 Views 1 min

How do I add the tab "Paid" under reports?

Published November 7th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - Expense management - Reports workflow. Mark the box on the left of Use payment documentation.  You do now have the option to mark reports as paid from Reports and the tab Sent to the tab Paid. 

1100 Views 1 min

How can I delete an expense that is created on my user?

Published October 19th, 2022 by Elin Ivarsson

This applies to the following countries All countries  This article describes how you as a user can delete an unsubmitted expense.  Submitted expenses can't be deleted. If you want to delete a submitted expense, contact your manager or the administrators in your organization. Web  If your expense is saved in a report, follow this guide to delete you

843 Views 1 min

How do I add an expense?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  To add an expense you press the Plus-button and choose New expense in the pop up menu. If you're using the Findity mobile app the camera will open and you can take a photo of the receipt, otherwise attach the receipt into the expense view and fill in mandatory and relevant fields. Verify that t

1956 Views 1 min

Why can't I submit my report? The system says that a picture of the receipt is required, but I have already added that.

Published October 11th, 2022 by Elin Ivarsson

This article applies to the following countries All countries  Did you add the picture as an attachment? If that's the case you will receive an error message that the image is missing. This article shows how to add the image to the app and the web. Web The picture needs to be uploaded under the field Basis for expense (receipt). Delete App In the ap

911 Views 1 min

How can I add an attachment to my expense in Findity?

Published September 22nd, 2022 by Elin Ivarsson

This article applies to the following countries All countries In your expense can you choose to add an attachment connected to the expense. Please note that this is only available for expenses and not for mileage, subsistence allowance, and benefits.  App Click on your expense. Scroll down to the bottom of the expense to add the attachment and click

943 Views 1 min

How do I register a foreign receipt?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Add foreign receipt  A foreign receipt is registered as any other receipt. Read more in this article how you can add an expense on your user account both in your app and also on the webb: how do I add an expense In the tabs below will we show how to handle foreign receipt.  App In the app view,

978 Views 1 min

Why are my expenses not approved?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries All countries The approval is handled by your organization. You can contact your administrators internally to see the status of your report and when it will be approved.  Who approvs my report?   If you are unsure about who is your approver, read more about it here: information about who is approver  Have I su

1023 Views 1 min

When I register a subsistence allowance, food and accommodation choices don't appear. What goes wrong?

Published October 14th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Click on the tabs below to learn which values you need to add to be able to add food and accommodation choices in the app and on the web.  Web Domestic allowance In the case of a domestic allowance, you need to add all dates and times to be able to add Food and accommodation.  Internation

874 Views 1 min

How do I make a user an administrator?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to Users Click the user you want to make an administrator In the popup, scroll down to "Administrator" and tick the box Press Save at the bottom.

1637 Views 1 min

How do I manage payment methods for the users?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  An organization can have multiple payment methods. The payment method controls the account to be credited for the expense. For example, it may be "Corporate card" and "Private expenses" which respectively is connected to the correct account in the bookkeeping. Go to the tab Settings - Expense M

1306 Views 1 min

How do I manage my transactions from Nordea First Card Real Time?

Published January 25th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden Norway Denmark  Finland This article is for you, as a user in Findity, that receive your transactions to your user account automatically when you make a purchase with your Nordea First Card.  Feel free to watch this videos regarding transactions from Nordea: First card - organization has liability  Fir

639 Views 1 min

I miss the receipt for my expense. What should I do?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries All countries Unfortunately Findity can't answer this question. Please contact your organization internally. They can help you how you should manage your expense and receipt. 

997 Views 1 min

One of my expenses relating to a company card was not automatically matched. What could be the reason for that?

Published October 11th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Every night the system makes an attempt to match the expense to the transaction when it is sent from the bank. Certain criteria must be fulfilled for the automatic matching to work, we list those here: The expense (receipt image) needs to be saved under unsubmitted outlays The expenses mu

880 Views 1 min

How do I fill in IBAN and BIC number?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries If your company has a report recipient that requires you to add your IBAN/BIC, you will have to add this in the settings in your user account. The IBAN/BIC number that you add should be for the bank account that you want the reimbursement to. If you don't know your IBAN/BIC, please check

1098 Views 1 min

How can I allow access to the camera in the app?

Published October 10th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Go to the settings on your phone. Scroll down or search for the Findity app. Click on the app and then choose to give access to the camera. 

910 Views 1 min

How do I change the logo and background image?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - My organization - Design. Press on Change logo and Change picure to change the settings. Press Save when you are done.  

1065 Views 1 min

How do I change my notifications preferences in the app?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Under the settings on your phone can you scroll down to the app "Findity" (or search for "Findity"). Click on the app and go to the notifications tab. There you can choose whether notifications should be on or off in the app. See an example from an iPhone: 

1047 Views 1 min

My expenses have been sent to the wrong approver. How do I change that setting?

Published October 11th, 2022 by Elin Ivarsson

This article applies to the following countries All countries The settings regarding approvers are managed by your organization. You can contact the administrators/your manager regarding the change of attestant.

868 Views 1 min

How do I change my e-mail address?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Under the tab Settings on your user account, there can you click on the pen next to the e-mail address field to change your e-mail address.

1055 Views 1 min

Can I have the same email address linked to several different organizations?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Yes, you can be invited as a user to several different organizations with the same email address. Click on the tabs below to learn how to switch to another company in the app and on the web, if you are registered with the same email address in several companies. Web To change the company

1117 Views 1 min

Can I turn off e-mails that are sent to me from your service?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries In your Private mode, go to Settings and uncheck the box next to Receive all expense-related emails from the service. This setting is only available in our web version.

1088 Views 1 min

How do I delete our organization in Findity?

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries All countries  Before you delete your organization, we advise you to check: That all users have submitted all the expenses from their Private mode that they wish to submit That all reports that should be submitted at organization level have been submitted That all reports that you wish to save have been downlo

864 Views 1 min

What does the "to do" list mean on my user?

Published October 25th, 2022 by Elin Ivarsson

This applies to the following countries All countries The To do tab refers to events that you need to manage in the system. It could be, for example, a report to be approved, or attach an expense if you belong to several different organizations.  When you have completed an event, then it is moved from To Do -> Done

843 Views 1 min

Can I download a list of all users on the organization?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Users and choose to Export users.  An Excel file is now downloaded in your browser and you can open and save it on your computer.

734 Views 1 min

Where can I add my personal identity number?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries You can add your personal identity number in the app and in the web version. Click on the tabs below to learn how to add it.  Web In your Private mode, go to Settings and click on Change personal id.  A new window will open where you can type in your personal identity number and Save the

1097 Views 1 min

Can I e-mail my receipts from several different e-mail addresses?

Published October 25th, 2022 by Elin Ivarsson

This applies to the following countries  All countries It's possible to add several different e-mail addresses linked to your user. Follow the instruction below to add the setting on the web or in the app.  Receipts can only be e-mailed from an email that's linked to your user account Web Go to the tab Settings and click on the plus sign at Addition

880 Views 1 min

How can I use Findity on my phone?

Published October 20th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  iPhone Go to your Appstore and download the app Findity  Delete Android If you use an Andriod, go to Google play to download the app Findity Delete

855 Views 1 min

How do I change the voucher series?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Settings - Expense management - Integrations. Click on the report recipient (for example Fortnox accounting). In the popup setting box, scroll down to Voucher series and select in the list. If you use Fortnox as your integration, the voucher serier needs to be selected as manually

1027 Views 1 min

How do I announce which bank account I want the payment to?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Please check with your organization's Findity administrators if it is necessary to add your bank account number in Findity. Click on the tabs below to learn how to add it in the app and on the web.  Web You can enter your bank account number under Settings in Private mode. Delete App Clic

1056 Views 1 min

How do we activate Paymentfile ISO 20022?

Published April 14th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  It's possible to add the integration Paymentfile ISO 20022 in Findity. Before you start with the set-up, it's important that you get in contact with your bank if it's possible to activate the integration. Different banks have different rules for when and how the ISO20022 format can be used.  Fi

531 Views 1 min

Does Findity automatically analysing the receipt?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  If you have activate the setting Enable automatic analysis of receipts on your user account and the tab Settings, Findity will analys your expense and automatically add amount, VAT, date and category.  Make sure to dubbelcheck that every row in your expense is correct before you submit your rec

995 Views 1 min

Where can I find the verification number for the receipt?

Published October 18th, 2022 by Elin Ivarsson

This article applies to the following countries All countries Click on the tabs below to learn how to find the verification number for your receipt in the app and on the web.  App When you open the app and click to add a new expense, a number will appear in the camera view when you're going to take a photo of your receipt. This number is your contro

912 Views 1 min

How do I approve a submitted report?

Published April 4th, 2023 by Elin Ivarsson

This applies to the following countries  All countries  When the user submit a report, you will have the opportunity to approve or reject the hole report or some expenses. This article describe how you approve or reject in your app and on the web.  App When a report is send from the user, you will receive an email about the report and a notification

562 Views 1 min

I am missing a transaction on my user that I made with the company card. Has it not been sent from the bank yet?

Published October 25th, 2022 by Elin Ivarsson

This applies to the following countries  Sweden  The transactions from the bank are automatically sent to Findity during the night (this dosen't apply to realtime transcations). If you are missing a transaction, it may be because the amount is reserved at the bank and has not been sent yet. Please wait a few more days.

839 Views 1 min

Where do I log in to the web?

Published October 20th, 2022 by Elin Ivarsson

This applies to the following countries All countries Click here to sign in: Log in 

871 Views 1 min

Where do I add the list of participant for a representation?

Published October 20th, 2022 by Elin Ivarsson

This applies to the following countries  Sweden This article describes how you can add participants for a representation in the app and on the web. App  In your expense, add the participants at the bottom of the page. Press plus to add more or minus to remove.  If you have saved the participants in a file, then you can choose to attach the guest lis

853 Views 1 min

How do I delete an expense?

Published August 30th, 2022 by Elin Ivarsson

This article applies to the following countries Insert your text here This is how you can delete an expense in the app or on the web. You can not adjust or delete expenses that already have been submitted. This action is only possible with expenses that have not been submitted.  App Is your expense already saved in an expense report? Then click on t

975 Views 1 min

Where do I add my e-mail as a recipient when reports is available to be handled at the organization?

Published November 3rd, 2022 by Elin Ivarsson

This applies to the following countries All countries  Go to the tab Settings - Expense management - Integrations. Click on your integration (in this example we have SIE-file as an integration).   Go to the field When a report is ready for review, send a notification to, and then choose the user. Press Save when your done.  The user that is selected

1105 Views 1 min

I missed the e-mail about activating my user. Can you send it to me again?

Published October 25th, 2022 by Elin Ivarsson

This applies to the following countries All countries Have you checked if the e-mail ended up in your junk folder? If not, I advise you to contact the administrators at your organization. They can send you the activation email again.

832 Views 1 min

How can we add the expense category Abroad purchase expense?

Published May 3rd, 2023 by Elin Ivarsson

This applies to the following countries  All countries     With the setting Abroad purchases, your company will get the opportunity to choose total VAT that should be registreted on the users expense. In this example below we have added 25% for VAT. The total VAT will be calculated based on the users amount of the expense.  To add the setting, start

444 Views 1 min

Can I use the proxy setting in the app?

Published September 22nd, 2022 by Elin Ivarsson

This applies to the following countries  All countries  No, unfortunately the function only works on the web. 

972 Views 1 min

How do I add new partner administrators to our partner?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries All countries To add a new administrator to your partner, you need to contact Findity's support (support@findity.com). Unfortunately, you can not add and remove administrators on your partner yourself.

1050 Views 1 min

I made a mistake in my expense, how can I get my report back so I can make the changes?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries All countries  When you have submitted your report, it will not be possible to make changes in the report or any expenses.  If you accidentally submitted a report, please contact your organization internally. The administrators on your company can help sending the report back to your user.  If you are unsure i

1006 Views 1 min

How do I switch between private mode and organization?

Published August 30th, 2022 by Elin Ivarsson

This applies to the following countries All countries To have access to the organization mode where it's possible add user, change settings and handle sent in reports. It is only administrators that have access and access is only possible through web browser.  To get to the organization mode click on Private mode at the top. Then choose Organization

957 Views 1 min

How can I change an incorrect invited user/email?

Published September 22nd, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab User.  Click on the three dots on the right side of the page and then select D elete user. When the incorrect email address has been removed, you can re-invite the correct one by selecting A dd users. 

956 Views 1 min

How is representation calculated in Findity?

Published April 4th, 2023 by Elin Ivarsson

This applies to the following countries  Sweden  Representation rules are built into the system so that you as an administrator, or the user, don't have to do that calculation manually. In the expense, the user enter the total Amount, VAT, the Type of representation and enter the number of guests. When this is filled in, the service will then calcul

507 Views 1 min

How do I manage my fuel benefit?

Published October 26th, 2022 by Elin Ivarsson

This applies to the following countries  Sweden Every month, a new fuel benefit period is created on your user. The period can't be submitted until the current month has passed. Add the Odometer start and Odometer end in the  fuel period. The settings can be different on different organizations. For example, at some organizations, the administrators

915 Views 1 min

Is there a balancing report that I can download in the system?

Published November 10th, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Go to the tab Dashboard on the organization and the field Balancing report. Add From and To date and choose if you want to include unsubmitted reports, or not. Then click on Generate report. When the report has been created, you will receive an e-mail with information that the report is availab

1460 Views 1 min

How can I see if a user has activated their account?

Published June 21st, 2023 by Elin Ivarsson

This applies to the following countries  All countries      When you add a new user on your organization and send the invite, the user will receive an invite to the system by e-mail. To activate the account, they need to follow the activation-link in the e-mail.  You as a administrator can easy see who has activated the account and who has not activ

382 Views 1 min

How can I connect our organization with Kivra Kvitton

Published November 2nd, 2022 by Elin Ivarsson

This applies to the following countries  All countries  Click on the tab Marketplace and select the category Digital receipts. Click on Receipts in Kivra and Activate service. 

807 Views 1 min
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