This article is for organizations with Swish as an activated integration. To add and activate the integration, see attached link: Click here 

The following text in this article will be questions and answers regarding Swish.

Question: What happens if the user doesn't have/can't have Swish? 

Answer: You can choose to add another integration to which you can send the reports. For example, a payment file or a salary file. Go to the tab Settings - Expense management - Integrations - Add integration. 

Add integrations

Question: What happens if the user hasn't added their Swish details (telephone number and social security number)?

Answer: If the user hasn't added their Swish details (telephone number and personal social security number) they can't submit the report. An error message appears in the report saying “Mobile number/personal ID is required to be able to submit the report”. This information is added by the user on their user settings. 

Add personal ID 

Question: Is Swish a separate integration?

Answer: Yes, Swish is set up as a separate integration on the organization. See the attached link “Click here” at the top of this article on how to activate Swish on your organization. 

Question: Can mileage and per diem also be paid out via Swish? 

Answer: Yes, you can choose to pay mileage compensation and per diem via Swish. If you don't want to pay out milage and per diem through Swish, you can choose under the tab Integration where it should be sent. 

Multiple integrations

Question: Can the payment be made continuously during the month? Or do we have to handle the payments once a month via Swish? 

Answer: You can make payments whenever you want via Swish. 

Question: How can we make sure that the payment is sent to the right user? For example, if the user has entered the wrong phone number.

Answer: Both phone number and social security number need to be entered by the user under the tab Settings. The user also needs to verify the phone number through an SMS that is send to the entered number. 

Question: Who do we contact if an employee say they haven't received any payment?

Answer: The user can first check with the administrators on your organization what the status is on the report. If no money is transferred to the user, the user/organization needs to contact the bank. If something goes wrong in the submitting of reports in the service, the reports will be stopped and an error message will appear.

Question: How are the reports marked in the service when a payment via Swish is made?

Answer: The reports will be moved from the tab Ready to send, to the tab Submitted reports. If you want to mark the report as paid, the setting needs to be added to the organization. Go to the tab Settings - Expense management - Reports workflow and check the box next to Use payment documentation. 

Mark report as Paid

Question: The approver doesn't always have the right to make payments. How is this handled in the service?

Answer: The approver doesn't manage the payment if your organization has activated the setting Use review mode. The report will then first send for approval, then it's the administrator who sends in the report and do the Swish pay out. If you haven't activate the setting Use review mode, the report will be paid out when the report is approved by the approver. 

Activate Ready to send 

Manage reports under Ready to send

Question: Can we choose to send one expense category to another integration then Swish? 

Answer: Yes, it's possible true the setting Dimension. Read more here:
 
Settings Dimensions