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Can I as a user change the design of the app? (New app)
Published January 23rd, 2024 by Robin Göransson
This article applies to the following countries All countries The design of the app and the logo are updated by your organisation. You can contact your Findity administrators in your company regarding the design of your app.
I have forgotten my password. What should I do? (New app)
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries If you have forgotten your password when trying to log in to the system, you can reset it to regain access. On the login page, enter the email address associated with your account in the system. Once you’ve entered your email address, click on Forgot Password. An email with a link wil
Which file format is supported for the receipt image? (New app)
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries When creating an expense or adding an attachment to an existing expense, you can either take a photo with your camera or upload an existing image. The file/image formats supported by all browsers and apps are as follows: BMP PNG JPEG GIF PDF HTML
Where can I find the report number? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Each organization can choose to set up report numbering either per organization or per employee. This means that as a user, you will receive a unique number for each report. To view the number assigned to a report, click on the report and preview it. For an unsubmitted report, you can f
How can I delete my user account in the service? (New app)
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries Contact your organisation's administrator regarding the removal of your user account.
How do I connect my VISA card?
Published February 12th, 2025 by Robin Göransson
This article applies to the following countries All countries This article explains how you, as a user, can link your VISA card to the service. This setting allows you to easily create expense reports based on transactions made with your bank card. The advantage of this connection is that transactions are sent in real time, enabling you to quick
My expenses have been sent to the wrong approver. How do I change that setting? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries The approval settings are managed by your organization. You need to contact your administrators or your immediate manager regarding the change of approver.
Can I email my receipts to the service? (New app)
Published January 16th, 2024 by Robin Göransson
This article applies to the following countries All countries If you have received a receipt in your email, you can easily forward it to the service.You can find the email address for this in the menu on the left under Forward email Receipts, as shown in the image below. Just make sure that you send your receipt from an e-mail address that is l
How do I switch and act as a proxy for another user in the service?
Published October 9th, 2025 by Robin Göransson
This article applies to the following countries All countries This feature is useful for example if you want to add receipt images, submit another user’s reports or to approve other people’s reports as this user. If your organisation has granted you permission to act as proxy for another user in the service, you can easily switch to that user by f
Carbon Footprint - Track your organisation’s CO₂ emissions
Published October 25th, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe how to enable the Carbon Footprint function for your organisation, its purpose, and how to use it effectively. The purpose of this article is to gain complete control and transparency over your carbon footprint. This feature empowers your organisation to ide
Can I split an expense into two separate expenses? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries In order for you as a user to be able to split your expense, the Split expense function must first be activated for the organization by the administrator.If you are missing the option to split an expense, you need to contact your organization internally.You also need to add a receipt im
What does support role on the partner mean?
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe how to add a support role to a user on your partner and what this means. The support role means that the user has access to all organisations that belongs to the partner and can access the settings on these organisations. However, the user will not be able t
I made a personal purchase with my corporate card. How do I report this as a personal purchase? (New app)
Published October 4th, 2024 by Robin Göransson
This article applies to the following countries All countries Have you bought something with your corporate card that was a personal purchase and you want to make that transaction personal? It's possible to do that before you submit your corporate card transactions to your administrator. See instructions in the tabs below on how to handle this
How do I delete an expense? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries This article explains how to delete a saved expense in the service. Please note that you can only delete expenses that have not yet been submitted to your organization. Your unsubmitted expenses are shown under the Expenses tab in To-do. If the expense you want to delete is included in
How can I add an attachment to my expense in Findity? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries In an expense, you have the option to add an attachment, such as a document or an image that complements the receipt. This feature is only available for expenses and cannot be used for mileage, per diems, or benefits. To do this, open your expense and scroll down to the Attachments fiel
Have I submitted my expenses? (New web)
Published August 27th, 2025 by Robin Göransson
This article applies to the following countries All countries Under the Expenses tab, you will find three tabs where you can see the status of your report. To-Do: This tab contains your unsubmitted expenses and reports, as well as reports that have been rejected or returned by the administrator. Submitted: Once you have submitted your expenses or
I missed the e-mail about activating my user. Can you send it to me again? (New app)
Published January 16th, 2024 by Robin Göransson
This applies to the following countries All countries I missed the e-mail about activating my user. Can you send it to me again?
Why can't I submit my report? The system says that a picture of the receipt is required, but I have already added that (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Have you attached the receipt image as an attachment? If so, you will receive an error message that the receipt image is missing. Add your receipt image by dragging it into the Attach receipt field at the top of your expense. You can also click in the field to select a saved image from
Does the system analyze the receipt automatically? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries Yes, the system will analyze your uploaded receipt image, and the amount, VAT, date, and category will be automatically added. It is always a good idea to double-check that all fields in your expense match the receipt before submitting your report.
I can't choose a specific project in the app that I know that I should be able to choose. What do I do? (New app)
Published January 11th, 2024 by Robin Göransson
This article applies to the following countries All countries This article is for you as a user who want to choose a project in your expense, but you can't find the specific project in your app, but the project is available on the webb. The first thing you can try to do is to try to log in and out one time in your app. To log out, click on the t
My expenses have been sent to the wrong approver. How do I change that setting? (New app)
Published January 11th, 2024 by Robin Göransson
This article applies to the following countries All countries The settings regarding approvers are managed by your organisation. You can contact the administrators/your manager regarding the change of attestant.
How can I see if I have a yearly budget on a specific expense category? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries If your organization has set up an annual budget for a specific expense category (for example, for wellness allowance), you can see this at the top of the expense when creating a new one and selecting a category with an annual budget. This is also where you can see the remaining balance
How do I connect my VISA card? (New web)
Published September 18th, 2025 by Robin Göransson
This article applies to the following countries All countries This article explains how you, as a user, can link your VISA card to the service. This setting allows you to easily create expense reports based on transactions made with your bank card. The advantage of this connection is that transactions are sent in real time, enabling you to quickly
I'm a new user. How do I get started? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries In our platform, you can report your business and travel expenses through both the web and our mobile app. The service also provides you with an overview of all your reports, messages, and personal settings. Create an account When your organization invites you to use the service, you wi
Mastercard - Real time transactions (New web)
Published September 19th, 2025 by Robin Göransson
This article applies to the following countries European Union United Kingdom Norway Switzerland Canada Mastercard Real-Time Transactions Mastercard Real-Time Transactions allow users to connect their eligible Mastercard cards directly in the mobile app, enabling real-time updates for transactions made on the card. The solution is built for empl
I'm a new user. How do I get started? (New app)
Published November 26th, 2024 by Robin Göransson
This article applies to the following countries All countries Our platform enables you to report your business and travel expenses using your web browser and our mobile app. The service also gives you an overview of all your reports, messages and personal settings. Creating an account When your organization invites you to use our platform, you r
How do I register per diem? (New app)
Published June 3rd, 2024 by Robin Göransson
This article applies to the following countries All countries Click on the tabs below to learn how to register per diem in the app and on the web. Web Click on New expense and select New per diem. Click on the option Domestic per diem or International per diem. Domestic per diem Fill in the dates and times for your trip and click on Save
Can I email my receipts to the service? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries If you have received a receipt to your email, you can easily forward it to the service.You can find the email address for this under the three lines at the top right, Settings, and then under the tab Send in receipts by email.Here you can also add more email addresses to your user accou
I can't choose a specific project in the app that I know that I should be able to choose. What do I do? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries This article is intended for you as a user and explains what to do if you want to link a project to your expense but cannot find the specific project in the app – even though it is available on the web. As a first step, try logging out and then logging back into the app. To log out, cli
I made a mistake in my expense report, how can I get my report back so I can make the changes? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Once you have submitted your report, unfortunately, it is not possible to make any changes to it. If you accidentally submitted a report that you need to adjust, you will need to contact your organisation internally. Your administrators can help by sending the report back to your user a
The system says that I am not connected to any organisation when I log into my user account. What has happened? (New app)
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries It seems like you have been removed as a user by your organisation. I advise you to contact the administrators at your organisation. They can help you to get invited as a user again.
I want to be able to switch and act as a proxy for another user in our organization. How do I enable this setting?
Published November 3rd, 2022 by Robin Göransson
This applies to the following countries All countries It is possible to enable the setting Allow users to report expenses on behalf of others. As an administrator, you can grant this permission to yourself or to another administrator/user. 1. Go to the Users tab and click on the user who should receive the permission to switch to another user. 2. C
How do I approve or reject a submitted report/expense? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries When a user submits a report to you for approval, you will receive both an email and a notification in the app with information about the report. You have the option to approve or reject the entire report, or individual expenses. This article explains how to approve or reject a report w
How do I delete an expense report? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries This article explains how you can delete an expense report in the service. Reports can only be deleted if they have not yet been submitted. If the report you delete contains expenses, those expenses will be removed from the report and saved as unsubmitted expenses under To-do in your ac
What do the different user types mean and what is the difference between them?
Published March 22nd, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe what the different user types mean and what they are able to do in the system. Below we list these and describe each one of them. User A user has the ability to create expense reports and submit to their organisation, the user does not have access to the o
Can I turn off e-mails that are sent to me from your service? (New web)
Published September 24th, 2025 by Robin Göransson
This article applies to the following countries All countries To turn off email notifications from the service, click the three lines in the top right corner and then select Settings. Scroll down to Notification settings and uncheck Receive all expense-related emails.
I have registered my receipt in the wrong organisation, can I move that to another organisation? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Unfortunately, you cannot move an already saved expense to another organization. You need to delete it and register it again in the correct organization.
Tax regulations 2025
Published December 16th, 2024 by Robin Göransson
This article applies to the following countries Sweden Norway Finland Denmark The following text in this article outlines the new rules for 2025. Would you like to learn more about what your organization needs to update by the end of the year? Click here Click on the tabs below to read about the new rules for each country. Sweden SWEDEN 2025 E
How do I change my notifications preferences in the app? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries In your phone settings, you can scroll down to your expenses app. Click on the app and go to the Notifications tab. There you can choose whether notifications should be on or off in the app. See an example from an iPhone:
Can I have the same email address linked to several different organisations? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Yes, you can be invited as a user to multiple organizations with the same user account and email address. To switch between your organizations, click the down arrow next to the organization name and select the organization.
How do I enable the feature to submit expenses without a report for the organization?
Published September 25th, 2024 by Robin Göransson
This article applies to the following countries All countries This article will describe how you as an administrator for the organization can enable a feature that allows users to submit their expenses without creating an expense report. This feature can be a good time-saving option for users if they only have a few expenses each month.The expen
How do I submit my expenses? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries When you have added an expense and want to submit it for reimbursement, you can choose whether you want to submit it as a single expense, alternatively create an expense report where you can then add several expenses, mileages or per diems. If you choose to submit the expenses in a repo
Fleet management for users in Findity (New app)
Published January 16th, 2024 by Robin Göransson
This article applies to the following countries Sweden This article is for you (as a user) who has fleet management connected to your user in Findity. The following text will describe how you handle your fleet management-trips in Findity. If you have any further questions regarding the fleet management system you use, please contact support on y
How do I import a receipt for my corporate card transaction from an already existing expense? (New web)
Published September 18th, 2025 by Robin Göransson
This article applies to the following countries All countries This article describes how to transfer the receipt image from an already saved expense to your transaction in your corporate card report. In this example, we want to add the expense (1234 SEK) to the created corporate card report. Start by clicking on the corporate card report. Click on
I chose "Forgotten password" at the login window, but I haven't received an e-mail with a link to reset it. What do I do? (New app)
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries Follow the instructions below if you have not received the password reset link in your email: Have you checked your "Spam" folder in your email for the message containing the reset link? Did you enter the correct email address in the login window? Make sure to use the email address as
How do I register an entertainment? (New app)
Published April 22nd, 2024 by Robin Göransson
This article applies to the following countries All countries An entertainment is actually just another form of an expense. The difference is the category is defined as an entertainment (this is something an administrator does) and the entertainment box with Type and Attach guest list appears. You can read about making an expense in this article
I have submitted a report with a manually created expense but now I have received bank transactions on my user for the same expense/receipt. What should I do? (New app)
Published September 25th, 2024 by Robin Göransson
This article applies to the following countries All countries This article refers to you who have accidentally submitted a report with a manually created expense for a receipt that should actually be linked to your corporate card report. The first thing you need to do is contact an administrator at your organisation and ask to have your report s
Who approves my report? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Under the Expenses and Submitted tab, you can find your reports and expenses waiting for approval. To see who will approve a report, click on the report and then go to the Details tab. You can preview your report by opening it as a PDF, where you can see who will be approving it. In t
Where can I add my personal identity number? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries To add your personal identification number to your user account in the service: Go to the three lines at the top right. Then click the Settings tab. Enter your personal identification number in the field as shown in the image.
What should I do with my physical receipts? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries For guidance on how to handle your physical receipts, we recommend contacting your organisation internally. You can direct your question to your immediate supervisor or your administrators.
Can I connect my user with Kivra Kvitton? (New app)
Published June 4th, 2024 by Robin Göransson
This article applies to the following countries Sweden Log in and click on Additional services in the left menu, there you will find an activation button for Kivra receipts. If you are unable to activate your account, it's because your organisation hasn't made the connection to Kivra on your company. In that case, I advise you to contact your in
When will the reimbursement come? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries The payment is handled internally by your organization. If you have questions about when the payment will be made, we recommend that you first contact your organization’s administrators or your immediate manager. They will be able to provide you with more information about the status a
Where is the currency collected from? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries The exchange rates are retrieved from https://openexchangerates.org/ and are based on the rate for the day the purchase was made. If you want to change the currency or the exchange rate in you expense you can click on the tab and do the change manually in your expense. When your expense
I missed the e-mail about activating my user. Can you send it to me again? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Have you checked if the email ended up in your spam folder? If not, I recommend contacting your administrators. They can resend the activation email to you.
How do I change my e-mail address? (New app)
Published January 11th, 2024 by Robin Göransson
This article applies to the following countries All countries To change your email address in the app or on the web, follow these steps: Web 1. Navigate to the Settings tab in your user account in Private Mode. 2. Click the pencil icon next to the email address field to edit your email address. 3. A confirmation email will be sent to the new
I chose "Forgotten password" at the login window, but I haven't received an e-mail with a link to reset it. What do I do? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries Follow the instructions below if you have not received the password reset link in your email: Have you checked your "Spam" folder in your email for the message containing the reset link? Did you enter the correct email address in the login window? Make sure to use the email address asso
Does the system analyze the receipt automatically? (New app)
Published June 4th, 2024 by Robin Göransson
This article applies to the following countries All countries If you have activated the setting Enable automatic analysis of receipts on your user account and the tab Settings, the system will analyze your expense and automatically add amount, VAT, date and category. Make sure to control that every line in your expense is correctly analyzed befo
When I register per diem, the choice for food and accommodation does not appear. What goes wrong? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Domestic per diem In the case of a domestic per diem, you need to add all dates and times in Travel route to be able to add Food and accommodation to a per diem. Then click in the field for Food and accommodation to edit and select the expenses paid by the company. International per d
I got my report returned to me by my approver/administrator. Where can I see who returned the report? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries When the approver has returned your report, it will appear under the To-do tab and under Rejected. Click on the report to view more details. The red text is a message from the person who rejected your report. To see who returned your report, click on the three dots in the top right
How do I change the language? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries To change the language in the service, click on the three lines in the top right corner. Then select the Settings tab. Under the Language field, you can then choose which language you want to use in the service.
How do I manage my transactions from Nordea First Card Real Time? (New web)
Published September 24th, 2025 by Robin Göransson
This article applies to the following countries Sweden Norway Denmark Finland This article describes how you, as a user, manage your incoming transactions from Nordea First Card (Real Time). When a purchase is made, the transactions will automatically be created under your user as a draft in the Expenses and To-do tab. For each expense, a picture
I have forgotten my password. What should I do? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries When logging into the system, if you have forgotten your password, you can choose to reset it in order to log in. On the login page, enter the email address registered in the system. Once you have entered your email address, click on Forgot password. An email containing a link will then
I made a personal purchase with my corporate card. How do I report this as a personal purchase? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries If you have made a personal purchase with your company card and want to register it as personal, you can mark the transaction as personal before submitting your company card report to the administrator. Follow the instructions below to see how to manage this in the service: Under Expens
Forward a receipt to the app via the Share-function on iPhone (New web)
Published September 1st, 2025 by Robin Göransson
Den här artikeln avser följande länder Alla länder If you have received a receipt via email or SMS, you can easily share it directly to your expense app, allowing you to create an expense automatically in the service. Open the receipt image, click the share icon, and choose to share the image to the app. Specify a description in the window that ap
Forward a receipt to the app via the Share-function on iPhone (New app)
Published December 18th, 2024 by Robin Göransson
Den här artikeln avser följande länder Alla länder App When you get a receipt as an attachment, either via email or text message you open the file, click on the share symbol and choose to share it with your app. Specify the description in the window that appears. This will be the description of the expense in the app.Click Post and you will b
How do I add an expense? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries The following text in this article shows how you, as a user, can add new expenses in the app and on the web. Click on the tabs below to read more. App Click on the plus-sign to create a new expense (depending on your organisation's setting this pop up might have different alternatives
Can I upload a user guide with the company's policy and instructions for expense reporting?
Published January 17th, 2025 by Robin Göransson
This article applies to the following countries All countries Here, we describe how you, as an administrator in the service, can present your organisation's policy and instructions for how users should report expenses. This can be done by uploading a document that will be visible to users when they register expenses. Under Marketplace in the men
How do I submit my expenses? (New app)
Published April 23rd, 2024 by Robin Göransson
This article applies to the following countries All countries When you have added an expense and want to submit it for reimbursement, you can choose whether you want to submit it as a single expense, alternatively create an expense report where you can then add several expenses, mileages or per diems. If you choose to submit the expenses in a re
I have registered my receipt in the wrong organisation, can I move that to another organisation? (New app)
Published January 16th, 2024 by Robin Göransson
This article applies to the following countries All countries Unfortunately, you can not transfer the expense to another organisation. You need to delete and re-register the expense in the correct organisation.
When I register per diem, the choice for food and accommodation does not appear. What goes wrong? (New app)
Published June 4th, 2024 by Robin Göransson
This article applies to the following countries All countries Click on the tabs below to learn which values you need to add to be able to add the choice for food and accommodation in the app and on the web. Web Domestic per diem In the case of a domestic per diem, you need to add all dates and times to be able to add Food and accommodation.
Where can I find the report number? (New app)
Published November 22nd, 2024 by Robin Göransson
This article applies to the following countries All countries Each organisation has the option to add the setting report numbering per organisation or per employee. This means that you as a user receive a unique number per report that is created. To see the number that is in the report, you can click on the report and preview it. Click on the ta
How can I see if I have a yearly budget on a specific expense category? (New app)
Published November 4th, 2024 by Robin Göransson
This article applies to the following countries All countries If your organisation has set up a yearly budget on a specific expense category (for example wellness allowance) you can see this in the top of the expense when you make a new expense and choose an expense category that has a yearly budget. This is also how you can see how much you hav
The system says that I am not connected to any organisation when I log into my user account. What has happened? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries It seems that your user account has been removed from your organization. We recommend that you contact your organization’s administrators. They can assist you in being re-invited as a user.
What does the "to do" list mean on my user? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries This article contains information on how the To-do tab works for you as a user, as well as for you as an approver. Web On the web, you can find the To-do tab under Expenses.Under this tab, you will find your drafts that have not yet been submitted, as well as rejected reports. If you
How do I register a receipt in another currency? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries A receipt in another currency is registered just like any other expense. After you have created a new expense in the app, you need to add the amount, VAT and currency. If the rate does not match your purchase, click on that line to adjust it to the value you want to add. Findity collect
How can I allow access to the camera in the app? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries Go to the settings on your phone. Scroll to or search for your expenses app and click on it. Then check the box next to Camera to grant the app access to the camera.
How do I import a receipt for my corporate card transaction from an already existing expense? (New app)
Published September 24th, 2024 by Robin Göransson
This article applies to the following countries All countries Import receipt The following text in this article will describe how you add an existing expense to your corporate card transaction on the webb and in the app. Web In this article we want to add our unsubmitted expense (500 SEK) to the created corporate card report. Start by click
Can I e-mail my receipts from several different e-mail addresses? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries You can add multiple email addresses linked to your user account. This setting allows you to email your receipts from the email addresses registered to your account. Follow the instructions below to add this setting in the service. Receipts can only be emailed from an address that is co
When will the reimbursement come? (New app)
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries The payout is managed internally by your organisation. Please reach out to your administrators or your immediate supervisor for information about when the payout will occur.
How do I manage my corporate card report? (New web)
Published September 24th, 2025 by Robin Göransson
This article applies to the following countries All countries If your organisation is linked to corporate cards, the transactions you make with your card will automatically be sent to your user account on our platform. Depending on the organisation’s settings and who is responsible for paying the invoice, transactions will be uploaded in different
Can I add a maximum amount for a specific expense category?
Published November 10th, 2023 by Robin Göransson
This article applies to following countries All countries This article will show you how to add a max amount for a specific expense category. Go to Settings > Expense management > Expense categories on organisation level and click on the button Manage input fields. Go to Receipt and click Add exception to the right in the field for Amoun
How do I register a mileage? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Click the plus sign at the bottom and select Mileage to register your distance. Fill in the relevant fields. Depending on your organization’s settings and country, the available fields may vary. Enter the address where your trip started (Origin) and the destination under Add travel ro
How do I register per diem? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries Click on the plus sign at the bottom center and select Per diem. Click in the field at the top to choose between Domestic or International per diem. Domestic per diem In the field for Travel route, click on the line Travel day and select the date and time the travel started.At Trave
Which file format is supported for the receipt image? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries When creating a new expense, or when adding an attachment to an existing one, you can choose to either take a photo using your camera or upload an existing image. The system supports the following file and image formats: BMP PNG JPEG GIF PDF HTML
How do I change my e-mail address? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries To change your email address in the service, click on the three lines at the top right. Then go to the Settings tab. Under Settings, you will find a field with your email address, click on the row to change it.
Can I as a user change the design in the app? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries The app’s design and logo are managed and updated by your organization. If you have any feedback or suggestions regarding the design or logo, you should contact your organization’s administrator.
Can I e-mail my receipts from several different e-mail addresses? (New app)
Published January 11th, 2024 by Robin Göransson
This applies to the following countries All countries It's possible to add several different e-mail addresses linked to your user. Follow the instruction below to add the setting on the web or in the app. Receipts can only be e-mailed from an email that's linked to your user account. Web Tab Body Tab Title Tab Body
I got my report returned to me by my approver/administrator. Where can I see who returned the report? (New app)
Published November 22nd, 2024 by Robin Göransson
This article applies to the following countries All countries The following article describes how you can see who returned your submitted report to you. Web When the administrator has returned your report, the text (Rejected) will be shown under the report. Click on the report to see more information. The red text is a message from the per
I miss the receipt for my expense. What should I do? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries We advise you to contact your organisation internally. They can assist you with how to manage your expense if the receipt image is missing.
How do I manage my transactions from Nordea First Card Real Time? (New app)
Published January 16th, 2024 by Robin Göransson
This article applies to the following countries Sweden Norway Denmark Finland This article is for you, as a user in Findity, that receive your transactions to your user account automatically when you make a purchase with your Nordea First Card. Feel free to watch this videos regarding transactions from Nordea:
Where can I find the verification number for the receipt? (New web)
Published September 1st, 2025 by Robin Göransson
This article applies to the following countries All countries As soon as you create your expense, you can see your reference number under the row labeled Verification number. This number is your reference number, which you should write on the receipt before taking a photo of it. Please note that in order to have this field in your expense, your o
How do I register an entertainment? (New web)
Published August 27th, 2025 by Robin Göransson
This article applies to the following countries All countries An entertainment is registered as an expense by the user, but a category that is specifically set up for entertainment is selected. Please note that the name of the category may differ for your organization. When registering an entertainment, you need to add or attach a participant list
How can I delete my user account in the service? (New web)
Published September 4th, 2025 by Robin Göransson
This article applies to the following countries All countries Please contact your organization’s administrator regarding the removal of your user account.
Why can't I submit my report? The system says that a picture of the receipt is required, but I have already added that. (New app)
Published June 3rd, 2024 by Robin Göransson
This article applies to the following countries All countries Did you add the picture as an attachment? If that's the case you will receive an error message that the image is missing. This article shows how to add the image to the app and the web. Web The picture needs to be uploaded under the field Basis for expense (receipt). App In the
I have submitted a report with a manually created expense but now I have received bank transactions on my user for the same expense/receipt. What should I do? (New web)
Published September 18th, 2025 by Robin Göransson
This article applies to the following countries All countries This article is intended for you who have accidentally submitted a manual expense with a receipt that should actually have been linked to your corporate card report. The first thing you need to do is contact an administrator in your organization and ask to have your report sent back to
How do I manage my Bank details like IBAN, BIC and Bank account number? (New web)
Published August 25th, 2025 by Robin Göransson
This article applies to the following countries All countries If your company has the ISO 20022 ile integration, which requires adding your IBAN/BIC, you will need to enter this information in the settings of your user account. The IBAN/BIC number you provide should match the bank account you wish to receive payments into. If you are unsure of you
I miss the receipt for my expense. What should I do? (New app)
Published January 17th, 2024 by Robin Göransson
This applies to the following countries All countries We advise you to contact your organisation internally. They can assist you with how to manage your expense if the receipt image is missing.
Card management - how do I connect the card to the user?
Published February 7th, 2025 by Robin Göransson
This article applies to the following countries All countries This article will describe how you, as an administrator, can manage and connect transactions and coporate cards that have been received in the system to the users in the organisation. In the menu on the left, you will find the Card management tab, which is divided into two sections, a
Where is the currency collected from? (New app)
Published January 11th, 2024 by Robin Göransson
This applies to the following countries All countries The exchange rates are retrieved from https://openexchangerates.org/ and are based on the rate for the day the purchase was made. If you want to change the currency or the exchange rate in you expense you can click on the tab and do the change manually in your expense. When your expense is su
What should I do with my physical receipts? (New app)
Published January 17th, 2024 by Robin Göransson
This article applies to the following countries All countries For guidance on how to handle your physical receipts, we recommend contacting your organisation internally. You can direct your question to your immediate supervisor or your administrators.
What does the "to do" list mean on my user? (New app)
Published April 22nd, 2024 by Robin Göransson
This article applies to the following countries All countries This article contains information on how the To Do tab works for you as a user and for you as an approver. Web The To do tab refers to events that you need to manage in the system. It could be, for example, a report to be approved, or attach an expense if you belong to several diffe
I made a mistake in my expense, how can I get my report back so I can make the changes? (New app)
Published January 16th, 2024 by Robin Göransson
This applies to the following countries All countries When you have submitted your report, it will not be possible to make changes in the report or any expenses. If you accidentally submitted a report, please contact your organisation internally. The administrators on your company can help sending the report back to your user. If you are unsure
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